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Notes from the network

Engineering briefings, platform changes and company news from the people running First2Host.

Client briefings Infrastructure · Cloud · Hosting
01
Latest dispatch

Customer Support Comments

WOW!I've been reviewing the customer support comments (the comments you leave when we close a support ticket) and i've never been so proud. I knew our team was good, I just didnt realise how good until I seen your comments, Myself & Michael can't thank you enough, It's comments like these that give us the drive to continue. Most of you know we ...
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02
Platform journal

Above Average Response Times Expected 23/05/14-26/05/14

Above Average Response Times Expected 23/05/14-26/05/14Due to the bank holiday and ongoing staff training our support response times could be longer than normal for the period stated, As such we will be introducing the priority meter to assist you better. During the 23rd, 24th, 25th of May when submitting  support ticket please use the ...
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03
Platform journal

Meet Paper Lantern

Meet Paper Lantern “With heavy development and the incorporation of ongoing, open discussion, Paper Lantern is the next look and feel for cPanel.”   In cPanel version 11.42.X cPanel released an alpha version of the new look for cPanel, Paper Lantern, Some people are using this Alpha skin already but here is the latest on the ...
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04
Platform journal

Heartbleed Bug Vulnerability - OpenSSL (CRITICAL)

SSL Heartbleed - Security UpdateInformation regarding the Heartbleed bug vulnerability in the OpenSSL cryptographic library was publically released on Monday 4/7/2014. This Heartbeat SSL flaw is putting certain Linux distributions at risk and has widespread implications as OpenSSL is used by roughly two-thirds of all websites on the Internet.This ...
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