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Notes from the network

Engineering briefings, platform changes and company news from the people running First2Host.

Client briefings Infrastructure · Cloud · Hosting
01
Latest dispatch

Christmas Support Times

This year our General Support, Sales and Billing teams will finish for the Christmas period at 5 PM on Monday 23rd December 2024. These teams will resume work on Friday the 27th of December 2024 at 9 AM. As general support is offered Monday to Friday these teams will then not return to work until 2nd January 2025.  Expect delays to all requests ...
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03
Platform journal

Introducing Hourly, Daily, Weekly & Monthly Backups

We’re making some changes to the way First2Host take and manages backups of cPanel accounts on F2HCloud High Availability Web Hosting. Previously, we took a daily backup of each site on the F2HCloud. These backups would be available to restore using JetBackup from cPanel. Daily backups are stored off-site in Germany.  3-2-1 Backup ...
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04
Platform journal

Christmas Support Times

Please be advised our support will be reduced over the Christmas and New Year period. The table below details each department's availability over the holiday period. Please expect at least a 72-hour delay to general support. Emergency support is defined as an offline service.    General Support Billing Support Emergency ...
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