15e Jun 2017
Reduced Support Hours
Users are advised support will be limited during some periods in the coming days. This is due to annual staff training.
We're removing our 15-minute support guarantee during the periods 16-06-2017 to 19-06-2017. During this time we will only be offering connectivity support. All other tickets will be queued and answered from 19-06-2017. Due to ...
14e Apr 2017
Customer Support 14/04/2017 - 17/04/2016
Customer Support 14/04/2017 - 17/04/2016It’s a bank holiday on the 14/04/2017 and 17/04/2017 which means our support team will be running at about 20% capacity. During these days only emergency support will be offered to our clients. All other support tickets will be dealt with on 18/04/2017 so expect some delays in responses to your ...
1e Mar 2017
Reduced Support Capacity
Due to staff sickness, our support team is currently running at a 60% reduced capacity. Delays will be seen in answering all tickets submitted to our support team. Unless your service is offline we would encourage you to refrain from submitting product support tickets for the time being.
We thank all of our customers whilst we work hard to bring ...
29e Apr 2016
Annual Staff Training
The end of May marks our annual staff training and as such some dates through May 2016 we will only be offering limited support. Support will only be given to urgent essential issues where a server or service is not connectable. This does not include ip blocks in our network firewalls.
This year our annual training takes place 27th May 2016 ...
