Customer Support 14/04/2017 - 17/04/2016
It’s a bank holiday on the 14/04/2017 and 17/04/2017 which means our support team will be running at about 20% capacity. During these days only emergency support will be offered to our clients. All other support tickets will be dealt with on 18/04/2017 so expect some delays in responses to your tickets.
Please remember emergency support is only for offline servers and websites. An offline server or website is defined as being unresponsive to ping requests. Customers who submit tickets to the wrong department will have their support tickets reassigned to the correct department. We answer tickets in the order that they are received so, it’s important you submit your tickets to the correct department to avoid a further delay in responding to your request.
- Friday, 14th April, 2017
- 08:47am
