New Verification Guidelines

New Verification Guidelines

In an attempt to provide an even more secure service for all of our users and to protect against fraudulent transactions from 27/11/2014 we will now introduce a new system before we activate certain orders.

All purchases of VPS servers and Dedicated Servers will now require us to verify the billing contact. This includes our customers providing us with ID and proof of address. If we require verification you will receive the below email when we receive your order, If ID is not supplied within 7 Days the order will be cancelled and the funds transferred back to the billing contact. If current customers with active services want to purchase new services we may wave this check at our discretion, We will decide whether to ask for ID based on the way your account has been run in the past.

To submit documents for us to validate your order please login to your account and open a support ticket to the "Verification Team" and attached your ID to your ticket. 

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Sample Verification Email

We have received your payment related to your order received by PayPal and we would like to thank you for choosing First2Host International. For your security, we would like to check the information that you have provided especially the identity of the billing contact you have used. Therefore, we would be grateful if you could send us the following documents as soon as possible in order to validate and proceed your order:


If you used ;

a PayPal business account:

- a proof of address such as bank statement, utility bill dated in the last 6 months showing the company name

- a copy of ID (passport, driving licence, birth certificate) For the PayPal business account owner

 a PayPal personal account:

- a copy of ID (passport, driving licence, birth certificate) For the PayPal business account owner
- a utility bill dated in the last 6 months (water, gas, council tax, credit card statement, mortgage statement)